Customer are advised to read and understand our Privacy Policy carefully, as by accessing the website/app you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.

If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please refrain from using or accessing the website/app.

Our Privacy Policy is incorporated into the Terms and Conditions of Use of the website/app, and is subject to change from time to time without notice. It is strongly recommended that you periodically review our Privacy Policy as posted on the App/Web.

Should you have any clarifications regarding this Privacy Policy, please do not hesitate to contact us at info.familyneeds@gmail.com.

 

Collection, Storage and Use of Customers’ Information:

‘Family Needs’ may automatically track certain information of its customers based on their behaviour on the website. The organisation may use this information to do internal research on its users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that customers just came from (whether this URL is on the website or not), which URL customers next go to (whether this URL is on the website or not), customers computer browser information, customers’ IP address, and other information associated with customer interaction with the website. The organisation may also share customers’ Mobile IP/Device IP with third party(ies) and to the best of its knowledge, be-life and representations given to the organisation by these third party(ies) this information is not stored by them.

‘Family Needs’ also collects, and store personal information provided by its customers from time to time on the website/app. The organisation only collects and use such information from customers that it considers necessary for achieving a seamless, efficient and safe experience, customized to customers’ needs including:

 

• To enable the provision of services opted for by customers
• To communicate necessary account and product/service-related information from time to time
• To allow customers to receive quality customer care services
• To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards
• To comply with applicable laws, rules, and regulations
• To provide customers with information and offers on products and services, on updates, on promotions, on related, affiliated, or associated service providers and partners, that the organisation believe would be of interest to the customers

 

 

Where any service requested by customers involve a third party, such information as is reasonably necessary by the Company to carry out customer service request may be shared with such third party.

‘Family Needs’ also do use customers’ contact information to send them offers based on their interests and prior activity. The Company may also use contact information internally to direct its efforts for product improvement, to contact customers as a survey respondent, to notify customers if they win any contest; and to send you promotional materials from its contest sponsors or advertisers.

Contacts Permissions: If customers allow ‘Family Needs’ to access their contacts (including contact number, email id etc.), it enables ‘Family Needs’ to subscribe customers and their contacts to ‘Family Needs’ promotional emails, messages, ongoing offers etc., and through this permission customers and their contacts will be able to access a variety of social features such as inviting their friends to try the app, send across referral links to their friends, etc. The organisation may also use this information to make recommendations of grocery items customers placed. This information will be synced from customers phone and stored on company’s servers.

Further, customers may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, billing address, etc.) on the website. ‘Family Needs’ is committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure website [of approved payment gateways which are digitally encrypted], and provide the highest possible degree of care available under the technology presently in use.

The organisation will never use its customers’ financial information for any purpose other than to complete a transaction with them.

 

To the extent possible, ‘Family Needs’ provide its customers the option of not divulging any specific information that they wish for the organisation not to collect, store or use. Customers may also choose not to use a particular service or feature on the website/application and opt out of any non-essential communications from the organisation.

Further, transacting over the internet has inherent risks which can only be avoided by customers by following security practices, such as not revealing account/login related information to any other person and informing the customer care team about any suspicious activity or where their account has/may have been compromised.

Company use data collection devices such as ‘cookies’ on certain pages of the website to help analyse organisation’s web page flow, measure promotional effectiveness, and promote trust and safety. ‘Cookies’ are small files placed on your hard drive that assist the organisation in providing its services. There are (or would be) certain features, offers, and discounts that can only be availed through the use of ‘cookies’.

‘Family Needs’ also use cookies to allow customers to enter their password less frequently during a session. Cookies can also help the Company provide information that is targeted to customers’ interests. Most cookies are ‘session cookies’, meaning that they are automatically deleted from customers’ hard drive at the end of a session. Customers are always free to decline the cookies policy if their browser permits, although in that case customers may not be able to use certain features on the website and customers may be required to re-enter your password more frequently during a session.

Additionally, customers may encounter ‘cookies’ or other similar devices on certain pages of the website that are placed by third parties. The Company does not control the use of cookies by third parties.

If customers send the Company personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about customers activities on the website, the Company may collect such information into a file specific to the customers.

‘Family Needs’ does not retain any information collected for any longer than is reasonably considered necessary by The Company will not use your financial information for any purpose other than to complete a transaction with you.

 

To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the website/application, and opt out of any non-essential communications from the Company.

 

Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.

 

Company use data collection devices such as “cookies” on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. Company offers certain features that are only available through the use of a “cookie”.

 

The Company also use cookies to allow you to enter your password less frequently during a session. Cookies can also help the Company provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session.

 

Additionally, you may encounter “cookies” or other similar devices on certain pages of the website that are placed by third parties. The Company does not control the use of cookies by third parties.

If you send the Company personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the website, the Company may collect such information into a file specific to customers.

The Company does not retain any information collected for any longer than is reasonably considered necessary by us, or such period as may be required by applicable laws. The Company may be required to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws.

The website may contain links to other websites. ‘Family Needs’ cannot be hold responsible for the privacy practices of such websites which the organisation do not manage or control.

 

Choices Available Regarding Collection, Use and Distribution of Information

To protect against the loss, misuse, and alteration of the information under its control, the Organisation has in place appropriate physical, electronic and managerial procedures. For example, the Organisation servers are accessible only to authorized personnel and customers’ information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by customers. Although the Company endeavours to safeguard the confidentiality of customers’ personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using the website, customers agree that the Organisation will have no liability for disclosure of customers’ information due to errors in transmission and/or unauthorized acts of third parties.

 

PLEASE NOTE: The Organisation will not ask its customers to share any sensitive data or information via email or telephone. If customers receive any such request by email or telephone, they should not respond or share any sensitive data or information and forward the information relating to the same to info.familyneeds@gmail.com for necessary action.

 

Communication with Company

Any communication with the Organisation can be made through its official email address: info.familyneeds@gmail.com.

The same email address can also be used to retrieve any lost information related to customer login and accessing the website/app.

If in case, customers want to report any breach of Privacy Policy, they can contact the designated official at ‘Family Needs’ whose contact details are mentioned below:

Family Needs
College Road (West)
Dist.: Dhubri (Assam)
PIN: 783325
Email: info.familyneeds@gmail.com
Contact: +91 9954772424